What to do if you have complaints?

We are sorry to hear that you have a complaint about our service. We appreciate you taking the trouble to communicate your complaint to us so that we can work on improving our service. You can submit your complaint by sending an e-mail to [email protected].

 

In the e-mail, please describe your complaint in as much detail as possible and include any relevant photos if it concerns a product you have received.

 

 

Once we have received your complaint, we will send you a confirmation and will do our best to resolve your complaint as soon as possible and to your satisfaction. Within 14 days of receiving your complaint, we will send you a substantive response. Should it take longer to resolve your complaint, we will inform you accordingly.

 

 

Your feedback is important to us and we aim to resolve any issues to the best of our ability. Thank you for your understanding and cooperation.